{"id":2775,"date":"2025-08-05T06:20:21","date_gmt":"2025-08-05T06:20:21","guid":{"rendered":"https:\/\/dev1.calltekky.com\/spotek\/?page_id=2775"},"modified":"2025-08-14T03:23:26","modified_gmt":"2025-08-14T03:23:26","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/dev1.calltekky.com\/spotek\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2775\" class=\"elementor elementor-2775\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0e39b6 e-flex e-con-boxed e-con e-parent\" data-id=\"d0e39b6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81bcb23 elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"81bcb23\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2dbefc7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2dbefc7\" data-element_type=\"section\" data-settings=\"{&quot;wdt_bg_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;wdt_bg_image_laptop&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;wdt_bg_image_tablet_extra&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;wdt_bg_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;wdt_bg_image_mobile_extra&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;wdt_bg_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;wdt_bg_position&quot;:&quot;center center&quot;,&quot;wdt_animation_effect&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fb8e47d\" data-id=\"fb8e47d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35fd9e4 elementor-widget elementor-widget-text-editor\" data-id=\"35fd9e4\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At Spotek, customer satisfaction is our top priority. If you&#8217;re not completely satisfied with your purchase, we\u2019re here to help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c5ef01 elementor-widget elementor-widget-heading\" data-id=\"8c5ef01\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Eligibility for Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-804e3b0 elementor-widget elementor-widget-text-editor\" data-id=\"804e3b0\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"385\" data-end=\"450\"><p data-start=\"387\" data-end=\"450\">Items must be returned within <strong data-start=\"417\" data-end=\"428\">14 days<\/strong> of the delivery date.<\/p><\/li><li data-start=\"451\" data-end=\"563\"><p data-start=\"453\" data-end=\"563\">Products must be <strong data-start=\"470\" data-end=\"480\">unused<\/strong>, <strong data-start=\"482\" data-end=\"492\">unworn<\/strong>, <strong data-start=\"494\" data-end=\"506\">unwashed<\/strong>, and in their original condition with all tags attached.<\/p><\/li><li data-start=\"564\" data-end=\"644\"><p data-start=\"566\" data-end=\"644\">Returns are only accepted with the <strong data-start=\"601\" data-end=\"643\">original invoice or order confirmation<\/strong>.<\/p><\/li><li data-start=\"645\" data-end=\"735\"><p data-start=\"647\" data-end=\"735\">Items marked as <strong data-start=\"663\" data-end=\"677\">final sale<\/strong> or <strong data-start=\"681\" data-end=\"694\">clearance<\/strong> are not eligible for return or exchange.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9abf10a elementor-widget elementor-widget-heading\" data-id=\"9abf10a\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Non-Returnable Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6495f7 elementor-widget elementor-widget-text-editor\" data-id=\"a6495f7\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"772\" data-end=\"836\">The following items are <strong data-start=\"796\" data-end=\"812\">not eligible<\/strong> for return or exchange:<\/p><ul data-start=\"837\" data-end=\"981\"><li data-start=\"837\" data-end=\"884\"><p data-start=\"839\" data-end=\"884\">Undergarments and socks (for hygiene reasons)<\/p><\/li><li data-start=\"885\" data-end=\"919\"><p data-start=\"887\" data-end=\"919\">Customized or personalized items<\/p><\/li><li data-start=\"920\" data-end=\"981\"><p data-start=\"922\" data-end=\"981\">Items purchased using a promotional code (unless defective)<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bade03b elementor-widget elementor-widget-heading\" data-id=\"bade03b\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Initiate a Return<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52cc5c1 elementor-widget elementor-widget-text-editor\" data-id=\"52cc5c1\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol data-start=\"1022\" data-end=\"1279\"><li data-start=\"1022\" data-end=\"1108\"><p data-start=\"1025\" data-end=\"1108\"><strong data-start=\"1025\" data-end=\"1041\">Email us at:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1042\" data-end=\"1060\">support@spotek.com<\/a> with your order number and reason for return.<\/p><\/li><li data-start=\"1109\" data-end=\"1186\"><p data-start=\"1112\" data-end=\"1186\">Our team will respond within 1\u20132 business days with return instructions.<\/p><\/li><li data-start=\"1187\" data-end=\"1279\"><p data-start=\"1190\" data-end=\"1279\">Ship the product back to our designated return address using a trackable shipping method.<\/p><\/li><\/ol><p data-start=\"1281\" data-end=\"1394\"><strong data-start=\"1281\" data-end=\"1290\">Note:<\/strong> Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d3ab4f3\" data-id=\"d3ab4f3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef8d292 elementor-widget elementor-widget-heading\" data-id=\"ef8d292\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-740d4e6 elementor-widget elementor-widget-text-editor\" data-id=\"740d4e6\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"1418\" data-end=\"1497\"><p data-start=\"1420\" data-end=\"1497\">Once we receive and inspect the returned item(s), we\u2019ll notify you via email.<\/p><\/li><li data-start=\"1498\" data-end=\"1603\"><p data-start=\"1500\" data-end=\"1603\">If approved, your refund will be processed within <strong data-start=\"1550\" data-end=\"1571\">5\u20137 business days<\/strong> to the original payment method.<\/p><\/li><li data-start=\"1604\" data-end=\"1646\"><p data-start=\"1606\" data-end=\"1646\">Shipping charges are <strong data-start=\"1627\" data-end=\"1645\">non-refundable<\/strong>.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1150f51 elementor-widget elementor-widget-heading\" data-id=\"1150f51\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2771668 elementor-widget elementor-widget-text-editor\" data-id=\"2771668\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"1672\" data-end=\"1752\"><p data-start=\"1674\" data-end=\"1752\">We offer free exchanges for sizing or style changes (subject to availability).<\/p><\/li><li data-start=\"1753\" data-end=\"1826\"><p data-start=\"1755\" data-end=\"1826\">To ensure fast processing, please contact us before sending items back.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e6136b elementor-widget elementor-widget-heading\" data-id=\"6e6136b\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Damaged or Defective Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a9b6ac elementor-widget elementor-widget-text-editor\" data-id=\"2a9b6ac\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you receive a damaged, defective, or incorrect product, please contact us within <strong data-start=\"1953\" data-end=\"1965\">48 hours<\/strong> of delivery with photos. We will resolve the issue promptly at no additional cost.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c559f30 elementor-widget elementor-widget-heading\" data-id=\"c559f30\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0a6b0f elementor-widget elementor-widget-text-editor\" data-id=\"d0a6b0f\" data-element_type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2075\" data-end=\"2150\">For any return or exchange inquiries, please reach out to our support team:<\/p><p data-start=\"2152\" data-end=\"2242\">\ud83d\udce7 <strong data-start=\"2155\" data-end=\"2165\">Email:<\/strong> <a href=\"https:\/\/dev1.calltekky.com\/spotek\/contact-us\/#\"><span class=\"elementor-icon-list-text\">info@spotek.co<\/span><\/a><br data-start=\"2184\" data-end=\"2187\" \/>\ud83d\udcde <strong data-start=\"2190\" data-end=\"2200\">Phone:<\/strong> <a href=\"https:\/\/wa.me\/971565245049\"><span class=\"elementor-icon-list-text\">+971565245049<\/span><\/a>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Spotek, customer satisfaction is our top priority. If you&#8217;re not completely satisfied with your purchase, we\u2019re here to help. Eligibility for Returns Items must be returned within 14 days of the delivery date. Products must be unused, unworn, unwashed, and in their original condition with all tags attached. Returns are only accepted with the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2775","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dev1.calltekky.com\/spotek\/wp-json\/wp\/v2\/pages\/2775","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev1.calltekky.com\/spotek\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev1.calltekky.com\/spotek\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev1.calltekky.com\/spotek\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev1.calltekky.com\/spotek\/wp-json\/wp\/v2\/comments?post=2775"}],"version-history":[{"count":16,"href":"https:\/\/dev1.calltekky.com\/spotek\/wp-json\/wp\/v2\/pages\/2775\/revisions"}],"predecessor-version":[{"id":3356,"href":"https:\/\/dev1.calltekky.com\/spotek\/wp-json\/wp\/v2\/pages\/2775\/revisions\/3356"}],"wp:attachment":[{"href":"https:\/\/dev1.calltekky.com\/spotek\/wp-json\/wp\/v2\/media?parent=2775"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}