Privacy Policy
Effective Date: August 5, 2025
At Spotek, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website and services.
1. Who We Are
Spotek is an eCommerce platform offering stylish and durable work shoes across the UAE and the wider region. This website is operated by Spotek, based in the United Arab Emirates.
2. Information We Collect
When you interact with our website (e.g., by placing an order or filling out a contact form), we may collect the following personal information:
Your name
Email address
Phone number
Shipping and billing addresses
Order history and preferences
Any other data you voluntarily provide
We do not store payment card information. All payments are securely processed through trusted third-party payment gateways commonly used in the UAE (e.g., Tap Payments, PayTabs, Stripe, or Cash on Delivery).
3. How We Use Your Information
We use the data we collect to:
Process your orders and deliver products
Communicate with you about your orders or support inquiries
Send updates, offers, or marketing messages (if you opt in)
Improve our services, website experience, and customer support
Comply with legal obligations
4. Cookies and Tracking
We may use cookies and analytics tools (such as Google Analytics) to understand user behavior and improve our website. Cookies are small files stored on your browser to remember preferences or analyze traffic.
You can disable cookies through your browser settings.
5. Data Storage and Retention
We retain customer data:
As long as necessary to fulfill the purpose it was collected for
As long as your account is active
Or as required by legal, tax, or accounting obligations
You can request deletion of your personal data at any time (see Section 7).
6. Sharing Your Data
We do not sell or rent your personal data. We may share data only with:
Payment processors and logistics partners (to complete orders)
Legal or regulatory authorities if required by law
All third parties are required to handle your data in accordance with this policy.
7. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Opt out of receiving marketing communications
Withdraw consent where applicable
To make a request, email us at: info@spotek.co
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
📧 Email: info@spotek.co
📞 Phone: +971 56 524 5049
